Support

Common Questions

What if I have no sound?

Sometimes notifications, phone calls, Bluetooth changes, or other system audio events can temporarily interrupt the app's audio session. Closing and reopening the app will usually restore sound.

If you are using Bluetooth audio, make sure Bluetooth is enabled and your device is connected. Switching devices while streaming (for example, moving from iPhone to iPad) can interrupt playback on one of the devices.

Also check silent mode settings and device volume.

What if my Study Reminders are not working?

First check Settings > Study Reminders within Hear&Repeat. If a reminder has been successfully set up in the operating system, it will appear in the CURRENT REMINDER section.

If it says "No reminder scheduled", select the desired Frequency and Reminder Time, then tap the Set Reminder button. The reminder should then appear in the CURRENT REMINDER section.

If the reminder is still not being delivered, check the following:

Focus Settings
Settings > Focus. Select the Focus mode that is currently active and verify that Hear&Repeat is allowed to send notifications.

App Notification Settings
Settings > Notifications > Hear&Repeat. Make sure Allow Notifications is enabled.

How do I upgrade, cancel, or otherwise modify my subscription?

Subscriptions can be managed through your Apple Account subscription settings. They can also be managed from within the app by going to Settings > Subscription.